Frequently asked questions

Within 2 hours (daily 8 am–8 pm), with a quote or follow-up questions.

We are based in Graz and drive all over Austria: moves and transport anywhere, assembly, garden and household help in Graz and the surrounding area. Outside Graz we charge the kilometres from Graz and back.

Yes, for example furniture disassembly, the move, clearance and final cleaning, all with one contact person.

By the actual time spent, at the hourly rate stated in the quote. Surcharges for weekends, evenings or express jobs are listed in the price list in advance.

In cash or by bank transfer to our account. For larger jobs we agree on a deposit – this is stated in the quote in advance.

Yes. Cancelling is free up to 7 days before the date; after that a staggered cancellation fee applies. You can reschedule once for free up to 3 days before. Details are in our terms and conditions (AGB, in German).

Two people with a van start from € 89 per hour. How long it takes depends on the size of the flat, the floor and whether there is a lift. The calculator on the prices page gives you a first estimate.

Yes, across Styria and all over Austria. For long-distance moves the calculator estimates kilometres, driving time and price straight from the addresses.

Within 2 hours (daily 8 am–8 pm) of your request.

We bill by the actual time spent. The quote states the hourly rate and the estimated duration, so you know what to expect.

We charge a fixed surcharge for every floor without a lift, both at the old and at the new address.

Yes, for Saturdays, Sundays and public holidays, and for evening jobs. All surcharges are listed in the table.

The earlier you ask, the more likely you get the date you want. Short-notice moves within 48 hours are often possible, with an express surcharge.

That is not a problem. We charge a small surcharge for each floor without a lift, and it is already included in the quote.

From the provision, the kilometres from Graz to all addresses and back, and the working time for loading, driving and unloading. The calculator shows every item separately.

Yes. Simply enter more addresses in the calculator or the request, the route is included.

For longer distances we check route, access and date personally. That way you get a fixed price you can rely on.

Yes. Saturdays, Sundays and public holidays carry a surcharge, which you see in the quote in advance.

A small office with up to five workstations is usually done in one day. For larger offices we plan several teams.

For a sofa, wardrobe or washing machine, yes. We then send two people and charge the second one by the hour.

Yes. Outside Graz we charge for the extra kilometres.

Not necessarily. It is enough if we get the key and it is clear beforehand what should stay.

Monday to Saturday, by arrangement. We confirm the date after your request.

From € 49 per address within Graz, plus disposal by weight as per the weighbridge ticket. Everything is stated in the quote in advance.

When a whole cellar or flat needs to be emptied. Then we charge by working time, disposal by weight.

That depends on the amount, the floors and the way to the vehicle. Tell us what needs to be carried – we will suggest the right number.

Yes, per person. You will find it in the price table on this page.

From € 35 per hour, depending on the work. Assembly, garden and household help each have their own hourly rate; all of them are on the prices page.

Yes, for example furniture disassembly, the move and final cleaning on one day, with one contact person.

Yes, one to three hours depending on the service. It is shown next to each price in the table.

Tools and cleaning products, yes. Spare parts, plants or disposal are charged separately.

Yes, also for a move. Dismantling and assembly are charged by the hour.

Yes. Kitchens have their own hourly rate and a minimum duration, because they need more detailed work.

Yes, for example every two weeks to mow the lawn. We agree on the schedule together.

If you like, we take it with us and dispose of it, charged by volume.

Yes, cleaning products and equipment are included in the hourly rate.

Yes, ideally straight after the move, so the handover to your landlord goes smoothly.